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RETURNS & REFUNDS POLICY
 

HETET SCHOOL OF MAORI ART LIMITED – RETURNS AND REFUND POLICY

 

Introduction 

This Returns and Refunds Policy (Policy) sets out what rights you have when purchasing our products or artwork.

 

Any benefits set out in this Policy apply in addition to rights you may have under New Zealand consumer law.

Refunds 

We do not offer refunds of products or artwork for change of mind. 
 

Returns

Please carefully review the details of your products or artwork carefully, as we do not offer returns of products for change of mind.

You may initiate a return where the products or artwork have a defect or fault. 

Defects and Faults

If you are returning products or artwork to us because there us a defect or a fault with the products or artwork, depending on the defect or fault, we will either dispatch a new or repaired replacement product or artwork, refund you the price of the relevant product or artwork, or at your discretion, offer you a store credit.

 

You must notify us within 5 days of receiving the artwork or product of the defect or fault.

 

We reserve the right to request proof of defect or fault, including via photos or by

requesting the products be returned to us for our review. You acknowledge that if we believe that any of the damage was intentionally caused or malicious, or due to your negligent handling, we reserve the right to reject any refund. 

 

We are responsible for the goods or artwork while in transit, however you acknowledge that this responsibility will be yours once the product or artwork is delivered to you.

 

Products or artwork must be unused and in the original condition.

 

Products must be sent back within 14 days from original receipt of goods.

 

Your proof of purchase / order information must also be included in the return.

 

We strongly recommend using a tracked service, we can't replace lost or damaged returns.

 

We will also reimburse you for your return delivery costs for a defective or faulty good.  In this situation, please contact us for further information.

Promotions or Gifted Products

Where our products are provided to you free of charge as a gift or as part of a promotion, we do not accept any exchanges or returns unless there is a defect or a fault with the products, in which case the remedy will be a replacement. However, you acknowledge that if the product is not available, a replacement product will be provided at our choosing that is an equal or similar value. 

Important Notes

  • All returns, repairs, replacements, and refunds are subject to verification and approval by our team; and

  • You are responsible for ensuring the safe return of the products or artwork to us.

 

Amendments

We may, at any time and at our discretion, vary this Policy by publishing an amended Policy. We recommend you check our Policy regularly.
 

For any questions about our Policy, please contact us at: 

hetetart.com  or phone (64) 21 2733278

Last update: 3 April 2024

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